Service Policies

Rates

Quoted hours are estimates only — clients are not obligated to pay the full quoted amount and are only charged for actual time worked.

Session Minimums & Time Tracking

• 4-hour minimum per session.
• Time is rounded to the nearest quarter hour after the 4-hour mark.

Upfront Session Payment

• Once your consultation is complete and your service agreement is signed, we send an invoice for your full scheduled session (scheduled hours × number of organizers).
• Your session date and team are reserved once this invoice is paid.
• Sessions starting within 48 hours must be paid at the time of booking.
• Multi-session bookings: each upcoming session is invoiced upon completion of the previous session. If an invoice is unpaid, a reminder is sent 3 days before the scheduled session; if it remains unpaid, the session date is released. You may request a single upfront invoice covering all scheduled sessions instead.

Additional Time & Final Invoice

• Additional time: organizers may extend a session by up to one (1) hour beyond the scheduled end time. Time beyond that requires your approval and immediate payment of a supplemental invoice before work continues. Additional time is billed at the session's hourly rate in quarter-hour increments.
• Final invoice: after each session, a final invoice settles the visit — approved additional time, mileage, and donation haul-away. If fewer hours were used than paid for, the difference is issued as a credit toward a future session or refunded, at your choice.

Payment Terms

• Final invoices are due by midnight the day after your session. Late payments incur a 5% late fee.
• Invoices are issued through the A Place For It All client portal (via QuickBooks) and are payable online.
• Any payments exchanged directly between a client and an organizer outside of A Place For It All breaks this contract.

Mileage & Donations

• Mileage fee: first 10 miles free, then $2 per mile up to 15 miles.
• Donation drop-off: $10 per organizer. Items must be handled by the organizer, fit in the vehicle and be accepted by the donation center.

If The Client Cancels Or Reschedules

• More than 2 days before a session: cancel or reschedule at no charge. Your upfront payment moves to the new date, or is refunded or credited — your choice.
• Cancellation within 2 days of a session: 50% of that session's invoice is retained by A Place For It All; the remainder is refunded or credited toward a future session.
• Rescheduling within 2 days of a session: a rescheduling fee equal to two (2) hours per assigned organizer, at the session's hourly rate, applies. The remainder of your upfront payment transfers to the new session date.
• Medical emergencies and severe weather: no fee. Your upfront payment is fully refunded or credited.
• Cancelling or no-show once the organizer has arrived — or a cancellation during a service due to inaccurate information or unsafe working conditions — is treated as a same-day cancellation: time worked is billed with a minimum of two hours per organizer, and any remaining balance of the upfront payment is refunded or credited.

If A Place For It All Or The Organizer Cancels

• If we or an organizer cancel 48 hours or more before a session, your upfront payment is refunded in full or applied to a priority reschedule.
• If an organizer cancels upon arrival or during a service, you pay only for the hours of work completed and the remainder is refunded.

Repeated Rescheduling

• A maximum of 3 reschedules is allowed per booking.
• If a client reschedules twice within 2 days of a session, the organizer may choose whether to continue or decline future service with that client.

Our organizers come into your home with care and professionalism. To keep everyone safe, the following expectations apply:

• Organizers are approved by you to be on the premises and are not responsible for injuries or broken items. High-value belongings should be stored in a place you consider safe.
• Pets and children should be kept in a safe area. If they are allowed into the work space, we cannot be held responsible for any incidents.
• Weapons or hazardous items must be brought to the organizer's attention and stored safely.
• Medications will not be touched, moved or disposed of without your permission.
• Initial photos and videos shared with us must be accurate, and the temperature of the space must be suitable for work.
• Please remove food, loose trash and dirty clothing from the work area before we arrive.
• Any dead animals or feces must be cleaned by the client beforehand. If not, organizers will follow CDC guidelines for handling.
• We are not cleaners or movers. Only light cleaning and limited lifting up to ~40 lbs are part of our service.
• The client is responsible for providing appropriate packing supplies. Packers are not liable for items damaged in transit.

None of your private information will be shared or sold. What we see and learn in your home stays with our team. For full details on how we collect, store and use your personal information, please see our Privacy Policy.

Before any photos or videos are taken in your home, you choose what we can capture and where it can be shared. Two separate permissions are confirmed at the start of your service:

• Private records: may we obtain photos and videos for our internal project records? (Yes / No)
• Public use: may we use those photos and videos publicly — for example, in our portfolio, social media or marketing? (Yes / No)

You can grant either, both or neither. We always respect your choice and will never share imagery you have not approved.

While we are committed to delivering exceptional service, we sometimes work alongside other businesses or service providers that you may hire separately. Please note that A Place For It All is not responsible for the performance, conduct or quality of work delivered by third-party providers.

A Place For It All is a fully insured company and carries general liability insurance to cover potential accidents or damages that may occur during the course of our services. In addition, each member of our organizing and packing team is individually covered under their own general liability insurance.

While we take the utmost care in your home, our insurance policies are in place to provide peace of mind and protect both our team and our clients. Please note: our coverage does not extend to pre-existing damage or issues unrelated to our direct services.